Frequently Asked Questions

You can store your goods or possessions from as short as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily swap to a smaller or larger room whilst in storage if you need to. Self storage at Make Space is flexible, secure and hassle free. Our storage experts are on hand to help you select the best storage space for your needs and give ongoing support whilst you’re storing with us.

Security of your goods and possessions is paramount. To protect them, our storage centres have staffed receptions, sophisticated alarm systems and 24hr CCTV surveillance. Access to our storage centres is controlled with Pin-code entry. Also, you are the only one with access to your room, which is locked with a padlock owned by you. For more information, check out our Security FAQs.

Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. Make Space stock a range of high security padlocks.

As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying. Selecting the best unit to meet your needs depends on:

• What you need to store
• How stackable it is
• How high the ceiling of the storage room is
• What sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions.

We can advise you on how to stack your goods and possessions to make maximum use of the space.  In the meantime, if you would like to get a rough idea of how much space you might need, you can use our size estimator.

Other factors can affect price. In some cases we have value units available which are cheaper, because for example, they may be an unusual shape.  Also the location of the unit can affect price e.g ground floor units may be more expensive.

The price for storage you are quoted includes VAT.

You will need a padlock to secure your room.  We have the correct type and size of keyed or combination padlocks available in-store.

A refundable security deposit may be required and will be included on your quote where applicable.

Your goods will need to be protected against Loss or Damage whilst in storage.  We can offer this protection under StoreProtect and the cost will depend on the full replacement value of the goods being stored.  If you decline StoreProtect, you will need to arrange your own insurance at your expense.

The Make Space Lowest Price Guarantee is simple: we will beat any local comparable quote if it's cheaper and presented to us within 28 days of moving in by 10% for the first 8 weeks and thereafter will price match for the anticipated length of stay.

This offer applies to individual self storage rooms of the same size as the competitor (not container storage) within a 2 mile radius of the store inside the M25 and within a 5 mile radius outside the M25. Price comparisons are for the total storage charge including VAT based on a 4 week stay. We reserve the right to remove this offer at any time.

The minimum rental period is one week. You can store for as long as you want, there is no maximum rental period.

Yes, we normally offer a range of discounts including: weeks free storage; long term stay discounts; pre-pay discount; discount for students and bulk discounts on merchandise purchases. However, the offers do change and can be different between stores. Our current offers and discounts can be found on the store location pages of the website. Or you can call the storage centre to find out the best deal for you.

Our standard notice period is 14 days. 

You are welcome to stay as long as you require.

You can move in on the same day as you make your enquiry (subject to availability) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required, one of which must be a photo ID (passport or UK driving licence), and a utility bill less than 3 months old. Payment of the first invoice must be made prior to moving in. NB. We don't accept cash for the first payment.  Move in's must be completed 1 hour before closing.

Two forms of ID are required one of which must be a photo ID (passport or UK driving licence), and a utility bill less than 3 months old. Payment of the first invoice must be made prior to moving in. NB. We don't accept cash for the first payment.

Your first payment must be made by credit or debit card, thereafter, most of our customers choose to pay by Direct Debit. However, we also accept credit and debit cards and bank transfers.  We do not accept cash for the first payment.

Your goods will need to be protected against Loss or Damage whilst in storage.  We can offer this protection under StoreProtect and the cost will depend on the full replacement value of the goods being stored (i.e. the Maximum Replacement Value). 

If you decline StoreProtect, you will need to arrange your own insurance, at your expense.  You will need to provide evidence that the policy commences on your move in date and ensure it does not lapse.  Please read the requirements of arranging your own insurance Here.

"Maximum Replacement Value" means the maximum sum total of the Replacement Value for all Property (as new) at any time throughout the period of storage. 

You can easily move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.

You can come and go as you please during the store opening hours. The opening times for the stores are displayed on their location pages.

You have to bring your belongings to the storage centre. All our centres have ample car parking and large loading/unloading areas. You can use our van for free, to move in or we can recommend a local removal company to help you with your transportation.  The free van is sublect to availability and t&c's.

Depending upon the store you choose the majority of rooms are 8ft high. We have extra tall rooms (between 9ft and 11ft high) subject to availability.

We also have a few rooms with pitched ceilings. These can significantly reduce your storage costs if you don’t need a full height ceiling in all of the room.

All stores have good quality and easy to guide trolleys and pallet trucks available free of charge for customers use.

That is no problem just let us know about the changes and we will extend your booking.

Refrigeration equipment should be fully defrosted and dry, with the door left open to allow air circulation and prevent mould.  Please Ensure that the fuel tanks of any items requiring fuel (e.g. lawnmowers) are fully drained.

We do not permit the storage of:

• Food or perishable goods unless securely packed in hard plastic or glass containers so that they are protected from and do not attract vermin
• Any item that emits fumes or odours
• Plants, birds, fish, animals or any other living creatures
• Combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases
• Explosives, weapons, firearms or ammunitions
• Chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances
  
• Any illegal item or substances or goods illegally obtained
  
• Goods which are environmentally harmful or that are a risk to the property of any person
• Items which are irreplaceable or of high value requiring specialist storage, such as currency, jewellery, bullion, furs, deeds, bonds, securities, works of art, antiques, fine wines and items of personal sentimental value
  
• Waste materials of any kind including any materials or goods for export deemed to be waste
  
• Items which are unique in nature and/or where the value to You cannot be assessed on a financial basis
  
• Lithium ion batteries exceeding a watt-hour (Wh) rating of 160 Wh UNLESS they are built-in and cannot be removed
• Portable battery chargers, power banks or any similar portable power source
• More than five (5) E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles in a unit
  
• More than ten (10) laptops, tablets, children's toys or other similar items containing built-in batteries in a unit

You can reserve a room online. You can also book a unit by calling your selected self storage centre directly and get advice on the best size for you.

To protect your goods, our storage centres have staffed receptions during opening hours. Access to the storage areas is strictly controlled and you are the only one with access to your room, which is locked with a padlock owned by you.

Each store is equipped with 24hr CCTV and the buildings are protected by individual intruder alarms. Outside of trading hours, the facilities are fully alarmed, which are monitored, and include police attendance.

Yes, you need your own padlock to ensure that you are the sole key holder for your room and so you can make sure that your room is securely locked at all times. Make Space stock a range of security padlocks in our stores.

Everyone loses things from time to time and if you lose your key it’s not the end of the world. Once your identity has been confirmed, Make Space will cut the lock from your storage room so you are able to access it immediately. It will be necessary to acquire a new lock for your room after this, so it is advised that this is only a last resort option.

Customers are required to sign in and out of the premises or use their issued electronic fob to gain access during opening hours. 

Prospective customers are required to provide forms of ID that allow us to check:

• Full name – forenames and last name
• Signature
• Date of birth
• Full permanent address
• One form of identification must contain a verified photograph, such as a passport or driver’s licence.

Photographs are taken by web cam and retained on file once your rental contract is signed. These images require full view of your face and cannot include any family or colleagues; only the person signing the contract is allowed in the image. A new web cam image will be taken with every new contract that is signed to maintain an up-to-date identification process. This is so that new or covering staff are able to easily identify you as Make Space clients and maintain the overall security of the Make Space premises for all our customers.

You are able to give access to your room to family/friends/colleagues but their details must be added to your contract in advance and their identity verified as above.